How do you ensure data security and confidentiality?
We execute non-disclosure agreements (NDAs) with all clients, guaranteeing the utmost privacy for your information. Additionally, we employ secure tools and software for the storage and handling of your data, adhering to industry-leading standards in data protection and management.
How does your billing structure work?
We operate on a monthly retainer model for our services. Payment is typically expected at the start of each month, and we offer payment options through PayPal or bank transfers.
How do we communicate and collaborate on tasks?
We have different collaboration tools such as email for sharing project details and discussing tasks. We also utilize project management software tools like Trello to create tasks and set deadlines. If you have a quick question, we use Slack for real-time communication. We also schedule regular check-in meeting via Zoom or Teams to discuss ongoing projects and plan for future tasks.
Can I request additional or customized services beyond your standard offerings?
Absolutely! We are open to accommodating additional or customized services beyond our standard offerings. We understand that every client's needs can be unique, and we are committed to tailoring our services to meet your specific requirements.
What is your cancellation or termination policy?
Should you need to cancel or terminate our services, we kindly ask for a minimum notice period of 30 days or 4 weeks. This notice duration facilitates the completion of ongoing tasks, the transfer of necessary information, and ensures a seamless transition. We also maintain the right to terminate our contract with clients, and in such cases, we commit to providing a 30-day notice period.